E-Commerce Transformation

Auction Technology Group aims to align the buying experience at auctions with eCommerce standards by improving user experience, payments, shipping, and auction formats. This effort seeks to increase the bidder pool, drive higher asset values, and optimize decision-making processes across the Group.

The digital team implemented a number of enhancements to improve usability for customers shopping online, an initiative that led to an increase in underlying KPIs and supports the growing online presence.

Burberry plans to refresh its website in line with the new brand aesthetic, place a greater focus on product desirability and innovation, ensure a compelling product assortment, invest in strengthening local teams especially in China and the US, and improve the overall customer experience. (H1 2023 - Earnings Call Transcript, section 27)

DP Eurasia is actively working on increasing the online proportion of its sales. Digital innovation is highlighted as a crucial factor in enhancing the customer experience and strengthening the company's online ordering channel. Realizing the importance of online presence, the group is committed to improving this aspect continuously.

Fuller's aims to capitalize on digital transformation efforts to enhance customer engagement, such as new websites and consumer marketing capabilities. They focus on loyalty schemes and segmentation work to deliver targeted offerings and drive customer retention and acquisition.

The implementation of Project One reflects Motorpoint's focus on the future operational strategy, particularly the seamless integration of online and in-store customer journeys. The project aims to improve customer experiences, ensuring that whether shopping in-store or online, customers receive consistent and high-quality service. E-commerce revenue has reached a record high, demonstrating the effectiveness of the company's agile product and engineering teams in rapidly enhancing their digital offerings.

PepsiCo is focused on expanding its e-commerce and omnichannel capabilities to adapt to the evolving retail landscape, including the continued growth in e-commerce and integration of physical and digital operations among retailers. This includes investing in digital tools and capabilities to enable its retail customers to grow their e-commerce sales.

Rexel prioritizes the continuation of its digital transformation with an emphasis on increasing digital sales penetration, which stood at 30% in Q4 2023. Boosting digital penetration will likely drive cost-efficiency and sales effectiveness, as well as enhance customer experience. This aligns with the 'Power Up 2025' plan, which underscores digital ramp-up as a key strategic initiative to increase productivity and market share.

The company's digital transformation plan focuses on moving clients to cloud infrastructures for technology and economic benefits while maintaining resilient business models.

Superdry reports an increase in ecommerce revenue, driven by strong performance across third-party channels, such as the completion of a move to a 100% partner program with Zalando. Digital improvements on owned sites are contributing to online success, particularly in Europe where sales have increased significantly.

Ted Baker is likely to invest in upgrading its e-commerce platform to provide a more seamless and personalized online shopping experience for its customers. This could involve integrating advanced analytics to better understand customer preferences and optimizing the user interface for ease of use.

TheWorks.co.uk emphasizes improving its e-commerce platform to provide a better user experience. Initiatives include site optimization for mobile devices, personalized content, improved search functionality, and the integration of a more robust and scalable infrastructure to support increased online sales.

To be at the forefront of digitalisation in the sector, delivering a cohesive 'bricks and clicks' strategy. This includes optimising the omnichannel retail offering, digitalising aftersales processes, reducing the cost base through efficiency, and utilising data-driven decision making to enhance returns.

Adidas is undergoing a digital transformation to enhance its operations and customer experience. This includes investing in 6 digital hubs to develop new applications and leverage data analytics, as well as implementing automation and system upgrades in its distribution centers to improve e-commerce service levels.

Bechtle plans to significantly expand their digital reach and autonomous business through their central online platform, bechtle.com. This initiative aims to strengthen e-commerce and target new customer groups by offering a purely digital transaction experience without requiring interaction with sales personnel.

Underlining the importance of e-commerce, Coca-Cola HBC is putting considerable organizational and financial resources into digital commerce as a critical area for growth. The company is building its capabilities to enhance the offerings and experiences provided to customers online.

Compass continues to leverage its digital and technology platforms to enhance the efficiency and effectiveness of its information systems. Investing in these technologies not only supports business processes but also serves as a pivotal business enabler.

Costco is undertaking large technology and IT transformation projects to improve its digital capabilities. The failure of these projects could adversely impact its business plans and day-to-day operations.

Farfetch emphasizes the direct-to-consumer e-commerce model as part of its digital strategy to meet the luxury retail industry's transformation, focusing on providing a seamless and personalized shopping experience online.

The company is tracking towards its target of having 25% of its revenues come from digital products and services by 2025. This progression is part of their digital transformation strategy aiming to build a strong foundation in technology, including IoT, to improve product offerings, operational efficiency, and customer service.

JD Sports is undertaking a global digital re-platforming initiative, including replatforming its e-commerce platforms in the US and Europe using Commercetools. This is aimed at enhancing its digital capabilities and supporting its omnichannel strategy.

Oakley Capital Investments (OCI) partners with management teams to adopt digital tools and skills that meaningfully enhance business operations, such as service digitalization and new e-commerce channel launches. Transitioning to SaaS models with recurring revenue is also crucial for improving the quality and predictability of earnings, impacting valuations, with over 70% of the portfolio being digital/tech-enabled.

The company is capturing the growth in cashless payments, with a particular emphasis on e-commerce. Their digital platforms like PostePay have recorded substantial growth, demonstrating scalability and market leadership.

Challenges with the late launch of an e-commerce platform and additional costs and delays in IT system implementations have directly affected trading volumes and operational efficiency. Disruptions in the supply chain and IT infrastructure pose a significant risk to achieving expected growth and customer satisfaction.

The company is focusing on optimizing its e-commerce platform to improve user experience, including faster loading times, a more intuitive interface, and personalized content.

An e-commerce platform enhancement can be a strategic initiative, aimed at improving online sales channels for additional services or ancillaries, thereby increasing revenue and improving the customer purchase journey.

While not explicitly stated in the provided texts, the ongoing digitalization efforts and optimization of services can imply investments in e-commerce solutions and online platforms to enhance customer experience and operational efficiencies.

GameStop aims to be the leading destination for games and entertainment products through its stores and ecommerce platforms. This includes app & site redesigns, better product availability across all channels, improved fulfillment speed, partnerships and store concepts to attract new customers, and a further improved customer service experience.

The company aims to increase its ecommerce and omni-channel sales by continuing to invest in its online platform. They seek to improve product ranging, delivery availability, and client service capabilities, aiming for a seamless integration between online and physical storefronts.

GameStop aims to be the leading destination for games and entertainment products through its stores and ecommerce platforms. This includes app & site redesigns, better product availability, improved fulfillment speed, partnerships and store concepts to attract new customers, and an improved customer service experience.

RM has launched the “Evolution” e-commerce platform to support the Consortium business. The goal is to optimize this platform to achieve better customer retention and satisfaction by addressing prior challenges, ultimately contributing to improved trading volumes and financial outcomes.

Ted Baker is likely to invest in upgrading its e-commerce platform to provide a more seamless and personalized online shopping experience for its customers. This could involve integrating advanced analytics to better understand customer preferences and optimizing the user interface for ease of use.

E-commerce capabilities are being expanded in response to shifting consumer behaviors. This involves upgrading the digital sales platform, adding new features, and improving logistics for faster delivery.

Brenntag has significantly improved its e-commerce platform and integrated it with an omnichannel environment, facilitating a seamless customer experience across various interaction channels and digital touchpoints.

Lagardere Group plans to improve their online sales platforms to provide a seamless and personalized customer experience, integrating advanced analytics and AI for better demand forecasting and inventory management.

The company is adapting to a changing customer landscape with the expansion of value and e-commerce retailers, indicating an embrace of digital channels for better market access and consumer reach.

E-commerce is an area of expansion, as the company looks to increase online sales channels for their franchises. This includes the integration of online ordering systems and enhancing digital payment options to improve customer experience.

TheWorks.co.uk emphasizes improving its e-commerce platform to provide a better user experience. Initiatives include site optimization for mobile devices, personalized content, improved search functionality, and the integration of a more robust and scalable infrastructure to support increased online sales.

To tap into online retail trends, the company is enhancing its e-commerce platform, aiming for seamless integration with existing brick-and-mortar operations.

Sligro is enhancing its e-commerce platform to strengthen its online presence, improving the customer experience through a more intuitive interface and offering a wider range of products online.

Adidas is focused on enhancing its e-commerce and omni-channel capabilities to provide a seamless shopping experience for consumers. This includes optimizing its e-commerce platform, integrating product data with customer systems, and leveraging digital tools like CLICK and Digital Showroom to improve the wholesale selling experience.

There is a continuous focus on strengthening e-commerce, demonstrated through the growth in same-store sales for convenience banners and the reported improvements in customer traffic and double-digit e-commerce growth for Franprix.

Conn's completed the final phase of its eCommerce platform conversion, which further enhanced its digital capabilities and produced record fourth quarter and full year eCommerce sales. The company is focused on continuing to upgrade its digital infrastructure and deliver a unified commerce experience.

The company has a specific goal to grow its e-commerce revenue to over £1bn by enhancing its digital offerings and making substantial investments in marketing, technology, and data. The team is focusing on agile product and engineering developments to support this objective.

As part of its digital transformation, Smiths News may be looking at integrating e-commerce solutions to streamline ordering and delivery processes for its B2B customers, aiming to enhance user experience and meet modern market demands.

Superdry's new ecommerce platform has been highlighted as key to their Black Friday sales success. It appears to be part of a larger effort focused on enhancing digital capabilities to support robust ecommerce activities, especially during peak retail events.

Technology plans might also involve exploring or implementing e-commerce fulfillment solutions, supporting clients in coping with the increasing demand for online retail and faster delivery expectations.

Paysafe intends to drive continued double-digit growth in its ecommerce business by cross-selling its solutions to existing clients, expanding into new geographies, and enhancing its gateway and authorization capabilities.

PepsiCo is focused on expanding its e-commerce and omnichannel capabilities to adapt to the evolving retail landscape, including the continued growth in e-commerce and integration of physical and digital operations among retailers. This includes investing in digital tools and capabilities to enable its retail customers to grow their e-commerce sales.

PostNL's ongoing transformation into a leading e-commerce logistics player is anchored by aligning their strategies with digital advancements and customer experience improvements in the Benelux region.

Recognizing the growth in e-commerce, Xpediator is developing tailored digital solutions to accommodate the needs of online retailers, including better integration with e-commerce platforms and fulfillment services.

Brunello Cucinelli reports a satisfactory performance of their e-commerce, aligning with expectations. The company emphasizes the importance of the digital side for the promotion of the company image and considers it paramount to maintain a human touch within the digital experience.

Christian Dior is strategically expanding its e-commerce presence, particularly in new markets, to reach more customers globally while maintaining brand exclusivity and the high-end customer experience.

Nestlé has set a goal for 25% of sales to come from e-commerce by 2025. To support this, they have launched an e-commerce academy to train over 1,500 employees, and have launched their own eB2B platforms in key markets as well as partnered with leading platforms like BEES.

Aiming to become the definitive e-commerce delivery platform, PayPoint is focusing on growing its first and last mile customer journey services. This includes carrier expansion plans and launching new services, such as the Yodel Store to Store service, enhancing the customer experience.

Recognizing the trend shift from in-person POS to eCommerce, accesso is focusing on increasing eCommerce ticket sales, as evidenced by a rise in such sales compared to the previous year. This includes a particular emphasis on mobile solutions, a key success factor for their Passport suite.

Bayer has doubled its online sales since 2019 and is continuing to accelerate its eCommerce presence, with eCommerce now accounting for over 13% of its sales.

The company has developed a new eCommerce platform for the Focusrite brands, which is scalable across the Content Creation division. This platform is part of a wider infrastructure investment aimed at bolstering the Group's digital transformation, enhancing customer engagement, and streamlining online sales.

OVS expects strong growth through major digital initiatives, including e-commerce expansion and the launch of various digital projects. This also includes streamlining operations to complement the physiological retail growth.

Beijer Ref is developing a global e-commerce platform that makes it possible for the subsidiaries to develop and administer their own online shops. The focus of development is on developing functions that further strengthen the relationship with the customer, including various types of AI-based tools.

Superdry reports an increase in ecommerce revenue, driven by strong performance across third-party channels, such as the completion of a move to a 100% partner program with Zalando. Digital improvements on owned sites are contributing to online success, particularly in Europe where sales have increased significantly.

PayPoint has reported a significant increase in parcel transactions, attributing this success to investments in in-store technology and consumer experience enhancements. These advancements, coupled with strong carrier partnerships in e-commerce, exemplify PayPoint's commitment to becoming a leading technology-based delivery platform.

As part of its digital-first strategy, Kenvue has introduced new e-commerce and direct-to-consumer services and offerings, such as the Tylenol SmartCheck Digital Ear Scope, the Nicorette QuickMist SmartTrack, and the Neutrogena Skin360 app.

Rémy Cointreau is enhancing its e-commerce footprint to capture the growing online consumer base and adapting to new consumption habits post-pandemic.

Games Workshop indicates an ongoing project to launch a new platform for their online store. Despite delays, there's a substantial investment in this area, signaling a strategic goal of enhancing their digital customer experience and improving online sales channels.

Warby Parker's e-commerce and omnichannel business faces risks such as website downtime, technical failures, credit card fraud, and payment processing issues, which could disrupt its operations and negatively impact its ability to provide a consistent experience for customers.

Alliance Pharma is focusing on the e-commerce opportunity and driving advertising investments toward digital, including efforts like video, social media promotion, and search engine optimization to enhance online growth and efficiency.

CTS EVENTIM also continues to advance its e-commerce strategy, reflected in the reported growth of internet ticket volume sold, contributing to their robust revenue streams and diversification of sales channels.

Global Fashion Group has combined specialist platforms into its main Dafiti platform for streamlined commercial, marketing, and technology efforts in Brazil, focusing on the core platform to improve operational efficiency.

Farfetch competes in the market for providing robust backend solutions for brands' online stores, evolving its digital and technological offerings to meet the needs of luxury fashion retailers in the e-commerce space.

Following the acquisition of Spedimex, ID Logistics took charge of managing e-commerce and store returns for a major fashion company in the UK region. Operations were launched from an 18,000 sqm warehouse employing 250 people in Northampton, England.

Warpaint is intensifying its focus on growing sales through its own bespoke e-commerce sites and on major online platforms such as Amazon, Tmall, and Xiaohongshu. Online sales have seen substantial growth and now represent a more significant proportion of overall Group sales.

Remy Cointreau is focused on expanding its e-commerce presence, with e-commerce sales growing over 30% in Q1 2023/24 and accounting for 33% of total sales. The company is leveraging e-commerce platforms like Tmall.com in China to drive online sales and reach new consumers.