E-Commerce Transformation
Name
Type
Industry
Location
Insight
Score
Description
Source
Auction Technology Group
Digital strategies
Retail
United Kingdom
Enhanced User Experience and Service Expansion
77
Auction Technology Group aims to align the buying experience at auctions with eCommerce standards by improving user experience, payments, shipping, and auction formats. This effort seeks to increase the bidder pool, drive higher asset values, and optimize decision-making processes across the Group.
Earnings Call
Beter Bed Holding
Digital strategies
Consumer Goods
The Netherlands
Digital Usability Enhancements
77
The digital team implemented a number of enhancements to improve usability for customers shopping online, an initiative that led to an increase in underlying KPIs and supports the growing online presence.
2023 Half-year results
Burberry
Digital strategies
Retail
United Kingdom
Strengthening E-commerce Performance
77
Burberry plans to refresh its website in line with the new brand aesthetic, place a greater focus on product desirability and innovation, ensure a compelling product assortment, invest in strengthening local teams especially in China and the US, and improve the overall customer experience. (H1 2023 - Earnings Call Transcript, section 27)
H1 2023 - Earnings Call Transcript, section 27
DP Eurasia N.V.
Digital strategies
Food and Beverage
The Netherlands
Online Sales Growth
77
DP Eurasia is actively working on increasing the online proportion of its sales. Digital innovation is highlighted as a crucial factor in enhancing the customer experience and strengthening the company's online ordering channel. Realizing the importance of online presence, the group is committed to improving this aspect continuously.
Earnings Call - Section 8
Fuller, Smith & Turner.
Digital strategies
Food and Beverage
United Kingdom
Digital Transformation and Customer Engagement
77
Fuller's aims to capitalize on digital transformation efforts to enhance customer engagement, such as new websites and consumer marketing capabilities. They focus on loyalty schemes and segmentation work to deliver targeted offerings and drive customer retention and acquisition.
Earnings Call - Report PDF
Motorpoint Group
Digital strategies
Manufacturing
Ukraine
Customer Experience and E-commerce Growth
77
The implementation of Project One reflects Motorpoint's focus on the future operational strategy, particularly the seamless integration of online and in-store customer journeys. The project aims to improve customer experiences, ensuring that whether shopping in-store or online, customers receive consistent and high-quality service. E-commerce revenue has reached a record high, demonstrating the effectiveness of the company's agile product and engineering teams in rapidly enhancing their digital offerings.
annual reports and earnings calls information
PepsiCo
Digital strategies
Food & Beverage
United States
E-commerce and Omnichannel Capabilities
77
PepsiCo is focused on expanding its e-commerce and omnichannel capabilities to adapt to the evolving retail landscape, including the continued growth in e-commerce and integration of physical and digital operations among retailers. This includes investing in digital tools and capabilities to enable its retail customers to grow their e-commerce sales.
Annual Report 2023, page 16 Section 3
Rexel Worldwide
Digital strategies
Energy
France
Digital Transformation and Penetration
77
Rexel prioritizes the continuation of its digital transformation with an emphasis on increasing digital sales penetration, which stood at 30% in Q4 2023. Boosting digital penetration will likely drive cost-efficiency and sales effectiveness, as well as enhance customer experience. This aligns with the 'Power Up 2025' plan, which underscores digital ramp-up as a key strategic initiative to increase productivity and market share.
PR - FY 2023 results
SoftwareOne
Digital strategies
Information Technology
United States
Digital Transformation Initiative
77
The company's digital transformation plan focuses on moving clients to cloud infrastructures for technology and economic benefits while maintaining resilient business models.
CFO Commentary
Superdry
Digital strategies
Retail
United Kingdom
Ecommerce and Digital Performance
77
Superdry reports an increase in ecommerce revenue, driven by strong performance across third-party channels, such as the completion of a move to a 100% partner program with Zalando. Digital improvements on owned sites are contributing to online success, particularly in Europe where sales have increased significantly.
Earnings Call - Report PDF
Ted Baker
Digital strategies
Retail
United Kingdom
E-commerce Platform Enhancement
77
Ted Baker is likely to invest in upgrading its e-commerce platform to provide a more seamless and personalized online shopping experience for its customers. This could involve integrating advanced analytics to better understand customer preferences and optimizing the user interface for ease of use.
annual report
TheWorks.co.uk
Digital strategies
Retail
United Kingdom
E-commerce Platform Enhancement
77
TheWorks.co.uk emphasizes improving its e-commerce platform to provide a better user experience. Initiatives include site optimization for mobile devices, personalized content, improved search functionality, and the integration of a more robust and scalable infrastructure to support increased online sales.
Annual report and earnings call
Vertu Motors
Digital strategies
Automotove
United Kingdom
Digitalisation
77
To be at the forefront of digitalisation in the sector, delivering a cohesive 'bricks and clicks' strategy. This includes optimising the omnichannel retail offering, digitalising aftersales processes, reducing the cost base through efficiency, and utilising data-driven decision making to enhance returns.
Earnings Call Transcript, section 22; PDF Report, page 19 Section 1
Adidas
Digital strategies
Retail
Germany
Digital Transformation
76
Adidas is undergoing a digital transformation to enhance its operations and customer experience. This includes investing in 6 digital hubs to develop new applications and leverage data analytics, as well as implementing automation and system upgrades in its distribution centers to improve e-commerce service levels.
Earnings Call Transcript, Q4 2022
Bechtle
Digital strategies
Retail
Germany
Digitalization and E-Commerce Expansion
76
Bechtle plans to significantly expand their digital reach and autonomous business through their central online platform, bechtle.com. This initiative aims to strengthen e-commerce and target new customer groups by offering a purely digital transaction experience without requiring interaction with sales personnel.
Section 11, Q1 2023 Earnings Call
Coca-Cola HBC AG
Digital strategies
Consumer Goods
Switzerland
Digital Commerce
76
Underlining the importance of e-commerce, Coca-Cola HBC is putting considerable organizational and financial resources into digital commerce as a critical area for growth. The company is building its capabilities to enhance the offerings and experiences provided to customers online.
Investor Day 2023
Compass Group
Digital strategies
Food & Beverage
United States
Digital Transformation
76
Compass continues to leverage its digital and technology platforms to enhance the efficiency and effectiveness of its information systems. Investing in these technologies not only supports business processes but also serves as a pivotal business enabler.
Compass Annual Reports and Earnings Calls
Costco Wholesale
Digital strategies
Consumer goods
United States
Executing IT Transformation Projects
76
Costco is undertaking large technology and IT transformation projects to improve its digital capabilities. The failure of these projects could adversely impact its business plans and day-to-day operations.
Annual Report 2023, page 11 Section 3
Farfetch
Digital strategies
Retail
United Kingdom
Direct-to-Consumer E-commerce Focus
76
Farfetch emphasizes the direct-to-consumer e-commerce model as part of its digital strategy to meet the luxury retail industry's transformation, focusing on providing a seamless and personalized shopping experience online.
luxe.digital
Ingersoll Rand Inc
Digital strategies
Manufacturing
United States
Digital Transformation
76
The company is tracking towards its target of having 25% of its revenues come from digital products and services by 2025. This progression is part of their digital transformation strategy aiming to build a strong foundation in technology, including IoT, to improve product offerings, operational efficiency, and customer service.
Digital Target by 2025
JD Sports
Digital strategies
Retail
United Kingdom
Global Digital Re-platforming
76
JD Sports is undertaking a global digital re-platforming initiative, including replatforming its e-commerce platforms in the US and Europe using Commercetools. This is aimed at enhancing its digital capabilities and supporting its omnichannel strategy.
H1 2024 - Earnings Call Transcript, section 22
Oakley Capital Investments
Digital strategies
Financial Services
Bermuda
Digital Tool Leveraging and E-Commerce
76
Oakley Capital Investments (OCI) partners with management teams to adopt digital tools and skills that meaningfully enhance business operations, such as service digitalization and new e-commerce channel launches. Transitioning to SaaS models with recurring revenue is also crucial for improving the quality and predictability of earnings, impacting valuations, with over 70% of the portfolio being digital/tech-enabled.
Half Year Report 2023
Poste Italiane
Digital strategies
Administrative Services
Italy
Mobile Payments and E-commerce Growth
76
The company is capturing the growth in cashless payments, with a particular emphasis on e-commerce. Their digital platforms like PostePay have recorded substantial growth, demonstrating scalability and market leadership.
Poste Italiane Q1 2023 Group Results Press Release
RM
Digital strategies
Education
Malaysia
Supply Chain and IT Implementations
76
Challenges with the late launch of an e-commerce platform and additional costs and delays in IT system implementations have directly affected trading volumes and operational efficiency. Disruptions in the supply chain and IT infrastructure pose a significant risk to achieving expected growth and customer satisfaction.
RM annual reports and earnings calls
zooplus
Digital strategies
Community and Lifestyle
Germany
E-Commerce Platform Optimization
70
The company is focusing on optimizing its e-commerce platform to improve user experience, including faster loading times, a more intuitive interface, and personalized content.
Zooplus Earnings Call
Doric Nimrod Air Two
Digital strategies
Airline
Guernsey
E-commerce Platform Enhancement
64
An e-commerce platform enhancement can be a strategic initiative, aimed at improving online sales channels for additional services or ancillaries, thereby increasing revenue and improving the customer purchase journey.
earnings call
IMCD
Digital strategies
Sales and Marketing
The Netherlands
E-Commerce and Online Presence
60
While not explicitly stated in the provided texts, the ongoing digitalization efforts and optimization of services can imply investments in e-commerce solutions and online platforms to enhance customer experience and operational efficiencies.
Inference based on overall digitalization efforts mentioned in earnings calls
GameStop
Digital strategies
Commerce and Shopping
United States
Establish Omnichannel Retail Excellence
57
GameStop aims to be the leading destination for games and entertainment products through its stores and ecommerce platforms. This includes app & site redesigns, better product availability across all channels, improved fulfillment speed, partnerships and store concepts to attract new customers, and a further improved customer service experience.
Annual Report 2023, page 28 Section 1
Watches of Switzerland Group
Digital strategies
Real Estate
United Kingdom
E-Commerce and Omni-channel Growth
57
The company aims to increase its ecommerce and omni-channel sales by continuing to invest in its online platform. They seek to improve product ranging, delivery availability, and client service capabilities, aiming for a seamless integration between online and physical storefronts.
Earnings Call - Report PDF, 9 February 2023
GameStop
Digital strategies
Commerce and Shopping
United States
Establish Omnichannel Retail Excellence
56
GameStop aims to be the leading destination for games and entertainment products through its stores and ecommerce platforms. This includes app & site redesigns, better product availability, improved fulfillment speed, partnerships and store concepts to attract new customers, and an improved customer service experience.
2023 Annual Report, page 7 Section 2
RM
Digital strategies
Education
Malaysia
E-commerce Platform Optimization
56
RM has launched the “Evolution” e-commerce platform to support the Consortium business. The goal is to optimize this platform to achieve better customer retention and satisfaction by addressing prior challenges, ultimately contributing to improved trading volumes and financial outcomes.
Earnings Call - Report PDF
Ted Baker
Digital strategies
Retail
United Kingdom
E-commerce Platform Enhancement
56
Ted Baker is likely to invest in upgrading its e-commerce platform to provide a more seamless and personalized online shopping experience for its customers. This could involve integrating advanced analytics to better understand customer preferences and optimizing the user interface for ease of use.
annual report
Basic Fit
Digital strategies
Community and Lifestyle
The Netherlands
E-Commerce Expansion
55
E-commerce capabilities are being expanded in response to shifting consumer behaviors. This involves upgrading the digital sales platform, adding new features, and improving logistics for faster delivery.
earnings call
Brenntag
Digital strategies
Manufacturing
Germany
E-Commerce and Omnichannel Strategy Enhancement
54
Brenntag has significantly improved its e-commerce platform and integrated it with an omnichannel environment, facilitating a seamless customer experience across various interaction channels and digital touchpoints.
Earnings Calls
Lagardere Group
Digital strategies
Media and Entertainment
France
E-Commerce Platform Enhancement
53
Lagardere Group plans to improve their online sales platforms to provide a seamless and personalized customer experience, integrating advanced analytics and AI for better demand forecasting and inventory management.
annual report
Campbell Soup
Digital strategies
Retail
United States
E-Commerce Expansion
52
The company is adapting to a changing customer landscape with the expansion of value and e-commerce retailers, indicating an embrace of digital channels for better market access and consumer reach.
Campbell Soup Company Annual Report 2023
Franchise Brands
Digital strategies
Retail
United Kingdom
E-commerce Strategy
51
E-commerce is an area of expansion, as the company looks to increase online sales channels for their franchises. This includes the integration of online ordering systems and enhancing digital payment options to improve customer experience.
earnings call
TheWorks.co.uk
Digital strategies
Retail
United Kingdom
E-commerce Platform Enhancement
51
TheWorks.co.uk emphasizes improving its e-commerce platform to provide a better user experience. Initiatives include site optimization for mobile devices, personalized content, improved search functionality, and the integration of a more robust and scalable infrastructure to support increased online sales.
Annual report and earnings call
MKB Nedn
Digital strategies
Legal
The Netherlands
E-commerce Expansion
50
To tap into online retail trends, the company is enhancing its e-commerce platform, aiming for seamless integration with existing brick-and-mortar operations.
earnings call
Sligro Food Group
Digital strategies
Retail
The Netherlands
E-commerce Platform Enhancement
50
Sligro is enhancing its e-commerce platform to strengthen its online presence, improving the customer experience through a more intuitive interface and offering a wider range of products online.
Sligro Food Group Annual Report
Adidas
Digital strategies
Retail
Germany
E-commerce and Omni-channel Capabilities
49
Adidas is focused on enhancing its e-commerce and omni-channel capabilities to provide a seamless shopping experience for consumers. This includes optimizing its e-commerce platform, integrating product data with customer systems, and leveraging digital tools like CLICK and Digital Showroom to improve the wholesale selling experience.
Annual Report 2023, page 62
Catalana Occidente
Digital strategies
Financial Services
Spain
E-commerce and Omnichannel Capabilities
48
There is a continuous focus on strengthening e-commerce, demonstrated through the growth in same-store sales for convenience banners and the reported improvements in customer traffic and double-digit e-commerce growth for Franprix.
Annual Report Q1 2023
Conn's
Digital strategies
Commerce and Shopping
United States
eCommerce Enhancement
48
Conn's completed the final phase of its eCommerce platform conversion, which further enhanced its digital capabilities and produced record fourth quarter and full year eCommerce sales. The company is focused on continuing to upgrade its digital infrastructure and deliver a unified commerce experience.
2023 Annual Report, page 40 Section 1
Motorpoint Group
Digital strategies
Manufacturing
Ukraine
E-commerce Expansion
48
The company has a specific goal to grow its e-commerce revenue to over £1bn by enhancing its digital offerings and making substantial investments in marketing, technology, and data. The team is focusing on agile product and engineering developments to support this objective.
E-commerce revenue growth and strategic investments
Smiths News
Digital strategies
Retail
United Kingdom
E-commerce Integration
47
As part of its digital transformation, Smiths News may be looking at integrating e-commerce solutions to streamline ordering and delivery processes for its B2B customers, aiming to enhance user experience and meet modern market demands.
Smiths News Earnings Call
Superdry
Digital strategies
Retail
United Kingdom
Ecommerce Platform Enhancements
46
Superdry's new ecommerce platform has been highlighted as key to their Black Friday sales success. It appears to be part of a larger effort focused on enhancing digital capabilities to support robust ecommerce activities, especially during peak retail events.
Earnings Call - Report PDF
abrdn European Logistics Income
Digital strategies
Real Estate
United Kingdom
E-commerce fulfillment solutions
46
Technology plans might also involve exploring or implementing e-commerce fulfillment solutions, supporting clients in coping with the increasing demand for online retail and faster delivery expectations.
earnings call
Paysafe
Digital strategies
Financial Services
United Kingdom
Drive Double-Digit eCommerce Growth
45
Paysafe intends to drive continued double-digit growth in its ecommerce business by cross-selling its solutions to existing clients, expanding into new geographies, and enhancing its gateway and authorization capabilities.
PDF Report, Q4 2023, page 10 Section 1
PepsiCo
Digital strategies
Food & Beverage
United States
E-commerce and Omnichannel Capabilities
45
PepsiCo is focused on expanding its e-commerce and omnichannel capabilities to adapt to the evolving retail landscape, including the continued growth in e-commerce and integration of physical and digital operations among retailers. This includes investing in digital tools and capabilities to enable its retail customers to grow their e-commerce sales.
Annual Report 2023, page 16 Section 3
PostNL
Digital strategies
Transportation
The Netherlands
e-commerce Transformation
45
PostNL's ongoing transformation into a leading e-commerce logistics player is anchored by aligning their strategies with digital advancements and customer experience improvements in the Benelux region.
CEO statement, Q4 & FY 2023 Results document
Xpediator
Digital strategies
Advertising
United Kingdom
E-commerce Solutions
45
Recognizing the growth in e-commerce, Xpediator is developing tailored digital solutions to accommodate the needs of online retailers, including better integration with e-commerce platforms and fulfillment services.
earnings call
Brunello Cucinelli
Digital strategies
Retail
Italy
E-Commerce Performance
44
Brunello Cucinelli reports a satisfactory performance of their e-commerce, aligning with expectations. The company emphasizes the importance of the digital side for the promotion of the company image and considers it paramount to maintain a human touch within the digital experience.
Earnings Call - Report PDF Q1 2023
Christian Dior
Digital strategies
Retail
France
E-commerce Expansion
43
Christian Dior is strategically expanding its e-commerce presence, particularly in new markets, to reach more customers globally while maintaining brand exclusivity and the high-end customer experience.
Quarterly Report, Q1 2023, page 2 Section 1
Nestle
Digital strategies
Retail
Switzerland
Accelerating e-commerce
43
Nestlé has set a goal for 25% of sales to come from e-commerce by 2025. To support this, they have launched an e-commerce academy to train over 1,500 employees, and have launched their own eB2B platforms in key markets as well as partnered with leading platforms like BEES.
Nestlé Annual Review 2023, page 14 Section 2
PayPoint
Digital strategies
Commerce and Shopping
United Kingdom
E-commerce Expansion
43
Aiming to become the definitive e-commerce delivery platform, PayPoint is focusing on growing its first and last mile customer journey services. This includes carrier expansion plans and launching new services, such as the Yodel Store to Store service, enhancing the customer experience.
Earnings Calls
accesso Technology Group
Digital strategies
Commerce and Shopping
United Kingdom
eCommerce and Mobile Ticketing Growth
43
Recognizing the trend shift from in-person POS to eCommerce, accesso is focusing on increasing eCommerce ticket sales, as evidenced by a rise in such sales compared to the previous year. This includes a particular emphasis on mobile solutions, a key success factor for their Passport suite.
Annual reports and earnings calls
Bayer
Digital strategies
Biotechnology
Germany
Accelerating eCommerce
42
Bayer has doubled its online sales since 2019 and is continuing to accelerate its eCommerce presence, with eCommerce now accounting for over 13% of its sales.
Q3 2023 Investor Webinar, page 21
Focusrite
Digital strategies
Consumer Electronics
United Kingdom
eCommerce Platform Development
42
The company has developed a new eCommerce platform for the Focusrite brands, which is scalable across the Content Creation division. This platform is part of a wider infrastructure investment aimed at bolstering the Group's digital transformation, enhancing customer engagement, and streamlining online sales.
Focusrite annual reports and earnings calls information
OVS
Digital strategies
Retail
Italy
E-commerce Growth and Digital Projects
42
OVS expects strong growth through major digital initiatives, including e-commerce expansion and the launch of various digital projects. This also includes streamlining operations to complement the physiological retail growth.
Annual Report, page 1
Beijer Ref
Digital strategies
Manufacturing
Sweden
E-commerce Platform
40
Beijer Ref is developing a global e-commerce platform that makes it possible for the subsidiaries to develop and administer their own online shops. The focus of development is on developing functions that further strengthen the relationship with the customer, including various types of AI-based tools.
Annual Report 2023, page 27 Section 2
Superdry
Digital strategies
Retail
United Kingdom
Ecommerce and Digital Performance
40
Superdry reports an increase in ecommerce revenue, driven by strong performance across third-party channels, such as the completion of a move to a 100% partner program with Zalando. Digital improvements on owned sites are contributing to online success, particularly in Europe where sales have increased significantly.
Earnings Call - Report PDF
PayPoint
Digital strategies
Commerce and Shopping
United Kingdom
E-commerce Momentum and Technology Investment
39
PayPoint has reported a significant increase in parcel transactions, attributing this success to investments in in-store technology and consumer experience enhancements. These advancements, coupled with strong carrier partnerships in e-commerce, exemplify PayPoint's commitment to becoming a leading technology-based delivery platform.
PayPoint earnings calls
Kenvue
Digital strategies
Healthcare
United States
E-commerce and Direct-to-Consumer
38
As part of its digital-first strategy, Kenvue has introduced new e-commerce and direct-to-consumer services and offerings, such as the Tylenol SmartCheck Digital Ear Scope, the Nicorette QuickMist SmartTrack, and the Neutrogena Skin360 app.
Annual Report 2023, page 23 Section 2
Rémy Cointreau
Digital strategies
Food and Beverage
France
E-commerce Expansion
38
Rémy Cointreau is enhancing its e-commerce footprint to capture the growing online consumer base and adapting to new consumption habits post-pandemic.
Annual Report & Earnings Call
Games Workshop Group
Digital strategies
Retail
United Kingdom
E-Commerce Platform Development
37
Games Workshop indicates an ongoing project to launch a new platform for their online store. Despite delays, there's a substantial investment in this area, signaling a strategic goal of enhancing their digital customer experience and improving online sales channels.
Investing in a new platform for our webstore section
Warby Parker
Digital strategies
Clothing and Apparel
United States
E-commerce and Omnichannel Risks
37
Warby Parker's e-commerce and omnichannel business faces risks such as website downtime, technical failures, credit card fraud, and payment processing issues, which could disrupt its operations and negatively impact its ability to provide a consistent experience for customers.
Annual Report, page 24 Section 3
Alliance Pharma
Digital strategies
Pharmaceutical
United Kingdom
E-commerce Focus and Advertising Investment
35
Alliance Pharma is focusing on the e-commerce opportunity and driving advertising investments toward digital, including efforts like video, social media promotion, and search engine optimization to enhance online growth and efficiency.
Earnings Call
CTS Eventim
Digital strategies
Community and Lifestyle
Germany
E-Commerce Growth
35
CTS EVENTIM also continues to advance its e-commerce strategy, reflected in the reported growth of internet ticket volume sold, contributing to their robust revenue streams and diversification of sales channels.
Earnings Call Report Q3 2023
Global Fashion Group
Digital strategies
Retail
Luxembourg
E-commerce Platform Integration
35
Global Fashion Group has combined specialist platforms into its main Dafiti platform for streamlined commercial, marketing, and technology efforts in Brazil, focusing on the core platform to improve operational efficiency.
Q2 2023 Earnings Call
Farfetch
Digital strategies
Retail
United Kingdom
E-commerce Platform Development
34
Farfetch competes in the market for providing robust backend solutions for brands' online stores, evolving its digital and technological offerings to meet the needs of luxury fashion retailers in the e-commerce space.
businessoffashion.com
ID Logistics Group
Digital strategies
Transportation
France
E-Commerce and Store Returns Management
34
Following the acquisition of Spedimex, ID Logistics took charge of managing e-commerce and store returns for a major fashion company in the UK region. Operations were launched from an 18,000 sqm warehouse employing 250 people in Northampton, England.
Annual Report, Earnings Call - H1 2023
Warpaint London
Digital strategies
Retail
United Kingdom
E-commerce Growth
33
Warpaint is intensifying its focus on growing sales through its own bespoke e-commerce sites and on major online platforms such as Amazon, Tmall, and Xiaohongshu. Online sales have seen substantial growth and now represent a more significant proportion of overall Group sales.
E-commerce
Remy Cointreau
Digital strategies
Food and Drink
France
E-commerce Expansion
32
Remy Cointreau is focused on expanding its e-commerce presence, with e-commerce sales growing over 30% in Q1 2023/24 and accounting for 33% of total sales. The company is leveraging e-commerce platforms like Tmall.com in China to drive online sales and reach new consumers.
Earnings Call Transcript, Q1 23/24