E-Commerce Transformation

E-commerce capabilities are being expanded in response to shifting consumer behaviors. This involves upgrading the digital sales platform, adding new features, and improving logistics for faster delivery.

The company is transitioning Amberen towards e-commerce to capitalize on market growth, which suggests a strategic pivot with its inherent risks of adapting to new sales channels effectively, including crafting a relevant marketing campaign and navigating the competitive online landscape.

The company is adapting to a changing customer landscape with the expansion of value and e-commerce retailers, indicating an embrace of digital channels for better market access and consumer reach.

Essentra is delivering its Business Process Redesign programme, upgrading eCommerce platforms, and ensuring the integrity and fidelity of its data. They identify digital transformation as a critical aspect of their strategy, signifying efforts to enhance operational efficiency and customer experience through improved digital systems.

Deploying new technologies to create a seamless and personalized customer experience across various digital platforms, focusing on omnichannel service delivery and customer engagement.

The company prioritizes embracing digital transformation, which entails upgrading technology infrastructure, optimizing data analytics capabilities, expanding online offerings, and enhancing the e-commerce customer journey to improve performance and drive growth.

To tap into online retail trends, the company is enhancing its e-commerce platform, aiming for seamless integration with existing brick-and-mortar operations.

The company is focusing on optimizing its e-commerce platform to improve user experience, including faster loading times, a more intuitive interface, and personalized content.

The company aims to increase its ecommerce and omni-channel sales by continuing to invest in its online platform. They seek to improve product ranging, delivery availability, and client service capabilities, aiming for a seamless integration between online and physical storefronts.

E-commerce is an area of expansion, as the company looks to increase online sales channels for their franchises. This includes the integration of online ordering systems and enhancing digital payment options to improve customer experience.

PostNL's ongoing transformation into a leading e-commerce logistics player is anchored by aligning their strategies with digital advancements and customer experience improvements in the Benelux region.

RM has launched the “Evolution” e-commerce platform to support the Consortium business. The goal is to optimize this platform to achieve better customer retention and satisfaction by addressing prior challenges, ultimately contributing to improved trading volumes and financial outcomes.

An e-commerce platform enhancement can be a strategic initiative, aimed at improving online sales channels for additional services or ancillaries, thereby increasing revenue and improving the customer purchase journey.

The company has a specific goal to grow its e-commerce revenue to over £1bn by enhancing its digital offerings and making substantial investments in marketing, technology, and data. The team is focusing on agile product and engineering developments to support this objective.

As part of its digital transformation, Smiths News may be looking at integrating e-commerce solutions to streamline ordering and delivery processes for its B2B customers, aiming to enhance user experience and meet modern market demands.

Recognizing the growth in e-commerce, Xpediator is developing tailored digital solutions to accommodate the needs of online retailers, including better integration with e-commerce platforms and fulfillment services.

While not explicitly stated in the provided texts, the ongoing digitalization efforts and optimization of services can imply investments in e-commerce solutions and online platforms to enhance customer experience and operational efficiencies.

Conn's completed the final phase of its eCommerce platform conversion, which further enhanced its digital capabilities and produced record fourth quarter and full year eCommerce sales. The company is focused on continuing to upgrade its digital infrastructure and deliver a unified commerce experience.

Currys is likely setting goals to accelerate digital transformation by upgrading their e-commerce platforms and customer interaction technologies to enhance the customer experience. The metrics may include increased digital sales as a percentage of total sales, improved website and app performance scores, and customer satisfaction ratings.

Walmart is investing heavily in its omnichannel retail strategy and digital transformation, including in eCommerce, technology, automation, and supply chain capabilities. This is aimed at delivering a seamless customer experience, growing its eCommerce business, and improving operational efficiency.

Adyen aims to accelerate the digital transformation of omnichannel businesses through their unified payments platform, offering financial products and leveraging data to empower businesses to operate globally with a singular technology stack.

Launched in March for the Consortium business, the Evolution e-commerce platform is designed to digitize the customer experience and operations. This is part of RM's strategic initiative to embrace the evolving digital landscape in the education sector and improve commercial capabilities. However, customer volumes were slower to return than anticipated, impacting financials.

Ulta Beauty is executing a multi-year digital transformation to upgrade its digital platforms, including migrating to a new modernized digital architecture, enhancing its e-commerce experience, and improving order fulfillment capabilities like buy online, pick up in store and same-day delivery.

Roll out the new EVOKE 2.0 store concept globally to better communicate the full Pandora jewelry brand and categories under one roof. This will provide a world-class in-store experience for customers.

Pandora is transforming its digital foundations across the organization, focusing on customer experience, personalization, and leveraging first-party data. This includes modernizing e-commerce platforms, implementing omnichannel features, and digitizing manufacturing and supply chain processes.

Advance the company's digital platforms and better connect them with its physical stores to provide customers with a seamless omnichannel experience and drive increased customer engagement and conversion.

Burberry will focus on enhancing the in-store experience for customers, with a focus on improving conversion rates. It will also work to elevate the online customer experience, including optimizing digital traffic growth, investing in remote selling in China, and converting select wholesale partners to e-concessions.

Brenntag has significantly improved its e-commerce platform and integrated it with an omnichannel environment, facilitating a seamless customer experience across various interaction channels and digital touchpoints.

The company aims to grow its market leadership and business through its e-commerce platforms, with a target to achieve a significant percentage of revenue through online channels. This goal aligns with their focus on meeting customer needs and driving efficiencies.

CECONOMY is focused on growing their online business and transforming their store portfolio to provide a seamless omnichannel experience for customers. This includes a mobile-first approach to online and optimizing their physical store network.

CECONOMY is focused on growing their online business and transforming their store portfolio to provide a seamless omnichannel experience for customers. This includes a mobile-first approach to online and optimizing their physical store network.

The company is investing in marketing and e-commerce capabilities to grow brand awareness, improve customer experience, and leverage data-driven and automated systems for targeted marketing campaigns.

Costco is re-platforming its primary e-commerce website and mobile apps, working with data analytics and architecture teams to enhance the digital experience for its members. This includes improving search, personalization, and online-to-offline integration.

Ikea is making substantial investments in their digital capabilities and online presence to support their omnichannel strategy. This includes expanding their e-commerce, digital services and automation across their operations.

Complete the rigorous sales transformation project by Q2 2024, leveraging technology and digitization to streamline customer journeys across multiple platforms. Customers will be able to start, pause, and continue their sales journey either in person, by telephone, or online. Anticipated productivity improvements and enhanced data utilization are key objectives.

Technology plans might also involve exploring or implementing e-commerce fulfillment solutions, supporting clients in coping with the increasing demand for online retail and faster delivery expectations.

Complete the store refurbishment program, integrating the new brand vision, and open new stores in strategic locations. Deliver productivity uplift through acceleration of accessories and targeted recruitment and retention of top clients. Strengthen the e-commerce experience and performance through country-specific action plans and strategic third-party partnerships.

Superdry's new ecommerce platform has been highlighted as key to their Black Friday sales success. It appears to be part of a larger effort focused on enhancing digital capabilities to support robust ecommerce activities, especially during peak retail events.

THG has a joint proposition with PwC that brings together service design expertise and Ingenuity's headless platform to create immersive, brand-led commerce experiences.

The Group’s digital transformation strategy includes implementing AI-based retail media services to collect data compliantly and optimize retailer performances, illustrating a commitment to leveraging cutting-edge technology solutions for business improvements.

Recognizing the growth in e-commerce, the company might prioritize investments in logistic assets that are poised to benefit from this trend, looking for properties that can serve the rising demand for last-mile delivery and distribution centers.

eBay is undertaking a comprehensive overhaul of its user experience and design to create a more relevant, consistent, and personalized browsing experience for the next generation of online shoppers. This initiative is a cross-collaborative effort leveraging AI and other technologies.

Deliver innovative, trusted and frictionless shopping experiences for enthusiasts across all categories by understanding and solving their specific and ever-changing needs. This includes expanding the focus category strategy, enhancing the site-wide user experience, and leveraging AI and data to personalize the customer journey.

ATG aims to elevate the auction to eCommerce standards by enhancing the user experience. These improvements involve the adoption of atgPay for payment processing, investments into creating a better browsing and bidding journey, and initiatives such as atgShip for shipping solutions— all aimed at removing online transactional friction points.

The Group is focused on digitally transforming customer service and internal operations to shift to a more customer-centric operating model, redefine distribution channels, and improve employee engagement. This includes investments in skills and technology to minimize system downtimes and security risks, modernize legacy applications, and implement new innovative applications to support business requirements.

The Group is focused on digitally transforming customer service and internal operations to shift to a more customer-centric operating model, redefine distribution across channels, and improve employee engagement. This includes initiatives to increase digital channel usage, digital sales, and digital account openings.

Burberry plans to optimize digital organic traffic growth by refocusing investment towards brand marketing, upweight commercial content and styling on Burberry.com, invest in remote selling in Mainland China, and convert select wholesale partners to e-concessions to maximize the commercial opportunity and develop omnichannel capabilities. (H2 2024 - PDF Report, page 31)

Galp is leveraging digital technologies to transform its commercial segment, including the development of e-commerce platforms, mobile apps, and data-driven marketing strategies to enhance the customer experience and drive sales of its fuel, lubricants, and other products.

An ongoing objective for Marston's is the implementation of a digital transformation strategy that improves customer engagement and operational efficiency. This includes updating their IT infrastructure, developing a more robust online presence, and enhancing mobile applications.

The Gap is shifting its legacy enterprise resource planning (ERP) system to a cloud-based ERP system to improve system maintenance, upgrades, and changes. This cloud migration is expected to enhance the company's IT infrastructure and support its digital and omni-channel strategies.

Adyen's digital strategy includes accelerating the digital transformation of omni-channel businesses with unified payments, data, and financial products on a single platform.

CECONOMY is modernizing its IT infrastructure and systems, including implementing a new order management system and web platform to improve operational efficiency and enable faster rollout of new features and capabilities across its markets.

Lagardere Group plans to improve their online sales platforms to provide a seamless and personalized customer experience, integrating advanced analytics and AI for better demand forecasting and inventory management.

OVS expects strong growth through major digital initiatives, including e-commerce expansion and the launch of various digital projects. This also includes streamlining operations to complement the physiological retail growth.

PepsiCo is continuing to monitor changes in the retail landscape and seek to identify actions to build their global e-commerce and digital capabilities, such as expanding their direct-to-consumer business, and distribute their products effectively through all existing and emerging channels of trade.

Richemont has embarked on a digital transformation journey, providing an additional route to market through online retail, which has proved particularly beneficial during store closures. The company is also focused on upgrading its information systems and IT infrastructure.

The Group Applications division provided extensive support to the in-country brands in the activation of e-commerce solutions to improve retail and customer service solutions.

Wayfair is undergoing a major technology transformation to scale its platform more quickly, cost effectively, and reliably. This includes migrating from a monolith to cloud native microservices to enable faster deployment and easier maintenance of new capabilities.

Wayfair is undergoing a major technology transformation to scale its platform more quickly, cost effectively, and reliably. This includes migrating from a monolith to cloud native microservices to enable faster deployment and easier maintenance of new capabilities.

Invest in digital capabilities to enhance the customer experience across all touchpoints. Integrate online and offline channels to provide a seamless shopping journey. Leverage data analytics to personalize offerings and improve customer engagement.

Investing in technology to innovate the online shopping experience, including AI to enhance personalization, mobile platforms for on-the-go shopping, and robust IT infrastructures for seamless operations.

Bayer has doubled its online sales since 2019 and is continuing to accelerate its eCommerce presence, with eCommerce now accounting for over 13% of its sales.

Burberry sees digital as a key part of its omnichannel experience and is investing in remote selling in Mainland China to improve the omnichannel opportunities to convert sales as customers shop both in-store and online. (H2 2024 - Earnings Call Transcript, section 61)

CVS Health is undertaking enterprise-wide modernization and transformation initiatives to upgrade its technology systems, enhance digital capabilities, and improve operational efficiency.

DCC Technology has shown commitment to digital leadership by moving its Head of Marketing in the UK business, with expertise in the UK e-commerce environment, to lead in the digital domain. This move demonstrates the prioritization of digital transformation and the enhancement of DCC's e-commerce capabilities as strategic objectives to stay competitive in the technology retail and distribution sectors.

Elevance Health is modernizing its infrastructure, particularly around digital capabilities and migrating applications to the cloud, consolidating systems and data, and using AI to drive greater efficiencies. This includes enhancing member, provider, and associate experiences through personalized digital services, automation, and data-driven insights.

The company has developed a new eCommerce platform for the Focusrite brands, which is scalable across the Content Creation division. This platform is part of a wider infrastructure investment aimed at bolstering the Group's digital transformation, enhancing customer engagement, and streamlining online sales.

Cdiscount, Groupe Casino's e-commerce business, will continue its transformation towards a more profitable business model. This includes growing the marketplace contribution, expanding advertising services, and accelerating B2B activities. KPIs include marketplace GMV share, advertising revenue growth, and Octopia B2B revenue growth.

The company is continuing its transformation journey, focusing on enhancing consumer capabilities, data, processes, and systems. It's developing innovation hubs in Liverpool, Hamburg, and Shenzhen to modernize legacy systems and invest in upskilling leaders. This transformation aims to build a new culture, improve operational efficiency, and leverage future market opportunities across all segments.

Lookers has a strategic plan in place for a rigorous Sales Transformation, focusing on the enhancement of technology and digitisation. User acceptance testing is currently underway, with the initiative expected to fully launch in Q4 2023 and to be delivered across the Group by Q2 2024.

The company is tirelessly committed to operational excellence, tapping into new technologies and digital tools to enhance internal processes and consumer-facing solutions, integrating the power of Artificial Intelligence and Machine Learning along its value chain.

Oakley works with portfolio company management teams to leverage digital tools and skills to enhance business models, which may include migrating services online, launching new e-commerce channels, or improving earning quality by shifting sales to a SaaS model.

Paysafe intends to drive continued double-digit growth in its ecommerce business by cross-selling its solutions to existing clients, expanding into new geographies, and enhancing its gateway and authorization capabilities.

With a significant proportion of customers beginning their journey online, ScS Group focuses on improving digital conversion rates and performance marketing, with strategies in place to engage and retain customers whether they purchase online or in-store.

Deliver a cohesive, industry-leading omnichannel experience that drives breakthrough engagement with guests and unlocks the combined potential of physical and digital channels. This includes expanding the physical footprint, differentiating service offerings, and growing buy anywhere, fill anywhere capabilities.

The Group's US ecommerce platform has been expanding, particularly in vintage and pre-owned luxury watch sales. They leverage the Analog:Shift brand to continue appealing to online customers.

Recognizing the trend shift from in-person POS to eCommerce, accesso is focusing on increasing eCommerce ticket sales, as evidenced by a rise in such sales compared to the previous year. This includes a particular emphasis on mobile solutions, a key success factor for their Passport suite.

AO World is continuing to invest in their e-commerce platform and online presence, as they see the long-term structural migration to online retailing as a key opportunity. They are also exploring growth in newer categories like TVs, laptops, and small domestic appliances.

Alliance is investing in the transition of the Amberen brand toward e-commerce channels. The company is updating its marketing campaign and packaging to accelerate this shift, anticipating a double-digit revenue growth within the fiscal year.

A dedicated digital transformation team has been established to support the growth and scalability of Argentex's business model. This team, along with a program management team, underpins technology development efforts aimed at enriching the company's product offerings and revenue streams.

Associated British Foods is transforming its digital capability across its businesses, with a focus on enhancing customer websites, increasing traffic to primark.com through organic search, CRM and performance marketing, and leveraging its strong social media engagement. The company is also investing in self-checkout technology and expanding its Click and Collect trial.

The company is prioritizing the digital transformation of its processes and service offerings, emphasizing the importance of staying ahead in a rapidly evolving technological landscape.

Camping World is making significant investments in training its employees, improving its sales and service processes, and enhancing its IT infrastructure and security. The company is also leveraging data and technology to gain efficiencies, improve customer experience, and support its growth initiatives across its retail, e-commerce, and service operations.

There is a continuous focus on strengthening e-commerce, demonstrated through the growth in same-store sales for convenience banners and the reported improvements in customer traffic and double-digit e-commerce growth for Franprix.

Cencora is undertaking business transformation efforts that include certain technology initiatives to further align the organization to its customers' needs. These initiatives involve non-recurring expenses related to significant strategic initiatives to improve operational efficiency, with the majority of the costs related to services provided by third-party consultants.

Costco plans to invest in improving its e-commerce platform, mobile apps, and digital marketing to drive online sales growth. The company aims to increase e-commerce penetration from 8% of total sales in 2023 to 9-11% by 2025 through initiatives like better personalization, improved user experience, and leveraging data analytics. Key metrics include e-commerce sales growth and e-commerce as a percentage of total sales.

DoorDash is investing in building partnerships and infrastructure to help physical retailers and merchants transition to digital channels and compete at a global scale. This includes offering products like Dash Smart to provide the necessary tools and logistics support for merchants to digitize their operations.

The company is expanding its online presence and e-commerce offerings across its banners to cater to the growing demand for convenient and seamless shopping experiences. This includes developing robust digital platforms and integrating them with physical stores.

Kingfisher aims to accelerate its e-commerce sales, with the ambition of reaching 25% e-commerce sales penetration. This will be driven by building on its progress in enhancing speed, choice, and convenience for customers, supported by its e-commerce marketplace and data-led propositions. The company also sees potential in monetizing its e-commerce platform through retail media, targeting up to 3% of e-commerce sales.

Nestlé has set a goal for 25% of sales to come from e-commerce by 2025. To support this, they have launched an e-commerce academy to train over 1,500 employees, and have launched their own eB2B platforms in key markets as well as partnered with leading platforms like BEES.

The objective is to position the company as the go-to e-commerce delivery platform through technology for first and last-mile customer journeys. Carrier expansion plans are to be executed, in-store print services expanded, and the new Yodel Store to Store service for Vinted introduced.

Paysafe is building a new world-class sales engine focused on acquiring new customers, cross-selling products to existing merchants, and expanding into new regions. This includes doubling the size of the sales team and aligning it by target verticals to enable multi-product sales and cross-selling.

Rexel's ambition to become a tech-driven B2B distributor involves a transformation with inherent risks related to executing digital strategies and supply chain enhancements, which may affect its ability to meet evolving customer needs.

Rexel places digitalization at the heart of its transformation, with an aim to achieve 40% of digitally enabled sales by 2025, indicating a strategic pivot towards integrating digital capabilities deeply into their business model, which they see as a driver for market share and operational efficiency.

The company is investing in transformative technologies and processes to modernize its digital infrastructure, maximize growth, and generate efficiencies and cost savings. This includes implementing a new ERP system and other digital technologies.

The company is pursuing digital transformation initiatives in material trading, improving efficiencies and capabilities in digital commerce.

W.A.G payment solutions have announced a large-scale digital transformation intended to bolster robust growth amidst macroeconomic pressures. This transformation includes a move towards a digitally integrated solution to modernize the commercial road transportation industry, which has been traditionally reliant on analogue systems.

Adidas is focused on enhancing its e-commerce and omni-channel capabilities to provide a seamless shopping experience for consumers. This includes optimizing its e-commerce platform, integrating product data with customer systems, and leveraging digital tools like CLICK and Digital Showroom to improve the wholesale selling experience.

Ahold Delhaize is focused on driving omnichannel growth by creating seamless, personalized, and frictionless shopping experiences for customers across physical and digital channels. This includes investing in e-commerce platforms, mobile apps, shoppable content, and loyalty programs.

Accelerate digital transformation across the portfolio to drive a high-quality, subscription-based model, providing resilient and recurring revenue streams focused on key customer outcomes.