Building New Digital Platforms & Services

Develop and manage new adjacent network capabilities, such as open banking and digital identity solutions, to power commerce and payments and create new opportunities to develop and embed services.

Building a best-in-class, modern, cloud-based digital solution that underpins the integrated pet care platform, enabling the delivery of improved customer experiences across physical and digital channels.

The company plans to continue expanding digital products, processes, and services aimed at enabling better moving experiences. This may involve further utilisation of cloud technologies and handling large data sets.

Structural investments are directed towards building unified technology platforms across divisions with a highlight on the Development of version 2.0 of the Digital Learning Platform and the establishment of a consolidated data platform integrating Snowflake technology.

Invest in advanced digital technologies and platforms to improve customer experience, streamline operations, and drive innovation across the organization. This includes enhancing mobile banking, online services, and data analytics capabilities.

Genus is rolling out new digital platforms and services across its regions, which have required upfront investments before generating revenue. This is part of the company's digital strategy to enhance its service delivery and productivity for customers.

The company plans to continuously improve their digital platform's performance. This includes enhancing the user interface and ensuring seamless streaming capabilities across different devices and networks to maintain competitiveness in the digital market.

The company is committed to the development and integration of an end-to-end digital platform. This comprehensive platform is expected to reduce IT, hardware, and technological process duplications across the acquired businesses, driving further growth.

The company is focused on transforming its large service business through digital technology, further enabled by the company's installed base, domain expertise and global coverage. The company is focused on developing and deploying connected equipment, systems and controls that will support the provision of digital services and solutions. The company further intends to expand its presence in high growth regions and verticals.

The company intends to develop further digital products, digitize processes and workflows, and improve visibility. Strategies include expanding the use of enabling technologies like cloud computing and AI, utilizing large data sets, and building the Rightmove Plus digital interface for better customer experiences.

Tesla has developed a range of internally-built digital platforms and tools, including for vehicle diagnostics, service scheduling, and testing of vehicle components, to streamline operations and improve efficiency.

The goal is to leverage digital platforms to improve operational efficiency and customer engagement. This includes enhancing the online ordering system, developing a mobile app, and utilizing data analytics to tailor marketing strategies.

Breville has developed a digital infrastructure with reusable components that allows them to quickly stand up new websites and digital experiences without the need for extensive software development work. This enables faster time to market and reduced costs.

The company employs a 'Buy, Build & Grow' model, aiming to invest in and expand medium-sized, cash-generating digital infrastructure platforms. This model is reliant on a strong in-house team capable of driving post-investment operational improvements and growth, reflecting the emphasis on acquiring platforms with potential for value creation.

Build and manage new adjacent network capabilities to power commerce and payments, creating new opportunities to develop and embed services. This includes applying open banking solutions to help institutions and individuals exchange consumer-permissioned data securely and easily, and enabling digital identity solutions to instill trust in the digital world and help ensure that payments across consumers, businesses, devices and virtual entities are efficient, safe and secure.

The company is dedicated to growth in the digital space, with particular attention on refining customer-facing initiatives. This includes the introduction of new cross-channel products and services, AI-driven personalization, and the development of a central engagement platform for real-time customer data. Rank Group is eager to improve customer journeys around affordability checks and enhance core platform scalability and performance to speed up development and delivery.

ANZ will invest to build and sustain contemporary digital capabilities, including continuing to scale its Fabric digital mobile banking platform, build out the Cosmos data platform, and improve the delivery pace of new customer propositions and features.

Costain Group has been emphasizing the growth of the digital services aspect of its business. The initiative has seen positive momentum, moving forward with increased investments. The group's intention is to channel energy into growing its digital services offerings instead of continuing to operate as a product manufacturer, a strategic reorientation towards the higher value-adding segments of digital technology.

NIBE is creating shared digital platforms that can be used across its companies to lower the hurdle of starting to use new technology and streamline the development process for its increasingly intelligent and connected climate control solutions.

The bank's business units are accountable for devising and employing the client value proposition. These units own the customer relationship and create multi-product experiences distributed through the bank's digital engagement platforms, underlining the institution's strategy of being client-led and digitally enabled.

Accelerate digital transformation across the portfolio to drive a high-quality, subscription-based model, providing resilient and recurring revenue streams focused on key customer outcomes.

As part of its strategic and transformation initiatives, Citi is investing in enhancing the digital capabilities and experiences it offers to clients. This includes launching new digital platforms and products, such as its cloud-based instant payments platform, to improve client services and support growth.

Mitie's unique digital platform that integrates various technologies and data sources to enable facilities transformation, including connected intelligent building capabilities, carbon accounting and ESG, digital maintenance, security and intelligence, and digital workplace apps. This platform is built on a foundation and data ecosystem layers to provide these connected capabilities.

The company plans to make further investments in digital services and products to drive long-term growth. This aligns with the accelerated pace of digitalization globally and includes developing digital assets like apps and websites.

Sabre has made investments into the development of a direct platform, indicating an expansion into more digitally integrated pricing platforms which allow for faster and more sophisticated rate adaptations, and ultimately, enhanced direct customer engagement.

Sopra Steria Group is aiming to expand the development of digital services, enhance its consulting and digital technology investments in strategic markets, and position itself as a compelling European alternative to global providers, promoting digital sovereignty for major European clients.

To accommodate the growth and facilitate customer service, major strides have been made in developing digital journeys for new customer onboarding, bill payments, home-movers, as well as introducing multiple mobile and broadband self-serve options.

Danske Bank will continue to strengthen its digital platforms, self-service capabilities, customer journeys and third-party integrations. This includes further reinforcing user experience across its digital platforms, investing significantly in its data capabilities, and strengthening integration capabilities through APIs.

EDP is focused on increasing digitalization and optimizing support services to leverage economies of scale and global presence. This includes streamlining the corporate structure, extracting value from the integrated profile, and implementing ongoing efficiency measures to reduce costs in a high inflation environment.

A digital push is cornerstone to Mediobanca's strategy, with a focus on instant lending and acquisitions in the BNPL (Buy Now Pay Later) space. The creation of new digital platforms will be crucial to achieving customer-centric financial services.

Mitchells & Butlers is continuing to invest in its digital strategy, which focuses on building organizational capabilities to allow for quick activation of new digital services as consumer behaviours change, keeping the company at or near the forefront of advances in the sector.

The company plans to leverage digital platforms to enhance customer engagement and experience. This includes creating more interactive and user-friendly interfaces, and providing real-time support and services.

TD is investing in modernized digital scalable platforms to enable differentiated customer experiences, including AI-powered personalization and marketing, curated omnichannel experiences, and market-leading digital sales, service and claims capabilities.

In 2023, the bank intends to proceed with its digital transformation by focusing on the Digital Business Framework Project. This initiative is designed to provide enhanced digital capabilities, improve customer experience, and expand the bank's product offer.

The company is prioritizing the digital transformation of its processes and service offerings, emphasizing the importance of staying ahead in a rapidly evolving technological landscape.

Bosch is expanding its portfolio of digital mobility platforms, including solutions for connected vehicles, mobility aftermarket, and digital mobility services. These platforms leverage Bosch's expertise in areas such as telematics, fleet management, and digital customer experiences to provide integrated solutions for the evolving mobility landscape.

The company's ambitious digital transformation and technology investment plan are key strategic priorities. This involves frequent product enhancements and the rollout of new platforms, such as the CMC Invest platform in the UK, and in Singapore.

Deutsche Börse plans to expand its leading position in the area of digital platforms. This includes both existing asset classes and exploring new ones, highlighting the company's commitment to innovation and staying ahead in digitalization trends within the financial sector.

The group prioritizes building out its service Platforms which are clusters of complementary Group services that present a broader and more compelling offering to clients, allowing Gateley to present a comprehensive suite of services.

Building a robust digital services offering is also a strategic priority for Kemira, with the aim to deliver increased value to customers and grow new service avenues through predictive data services and machine learning solutions.

A strategic priority for LSL Property Services may be to enhance digital capabilities across its various business units, investing in technology to streamline operations, improve customer experience, and develop innovative online property services.

DE is investing in digital platforms focused on improving customer interaction and satisfaction.

Marston's plans may include significant investment in digital infrastructure to support cloud-based platforms improving data management and business analytics, facilitating better decision-making and agile responses to the fast-changing hospitality market.

There is a corporate objective to enhance digital capabilities across the business. This includes the development of digital platforms and tools aimed at increasing online business transactions, which support the company's omnichannel approach and improve customer experiences.

SCOR plans to further deploy over 10 proprietary digital services covering the entire value chain to differentiate its offering and support business generation, including automated policy issuance, digital claims management, and data analytics platforms leveraging AI.

Strategically investing in areas that promote the group's growth, such as enhancing digital capabilities, is a key focus. This includes driving scale in Business & Commercial Banking, bolstering Investment Banking capabilities, and strengthening risk and compliance.

Understanding the transformative impact digital technologies have had over the past decades, the company is poised to invest in entities that can leverage digitalization and the structural changes it brings to various industries.

The company plans to expand its market reach by leveraging digital platforms. This could involve deploying new digital marketing strategies, exploring e-commerce opportunities, or entering new markets with digital-first approaches.

The Group is focused on digitally transforming customer service and internal operations to shift to a more customer-centric operating model, redefine distribution across channels, and improve employee engagement. This includes initiatives to increase digital channel usage, digital sales, and digital account openings.

Bridgepoint emphasizes the centrality of digitalization, tech, and development in repositioning the companies they invest in to make them more strategically appealing to buyers. They have built in-house capabilities to ensure that digitalization and technological advancement are integral to their value creation approach across all sectors.

The company is actively pursuing a digital transformation strategy to adopt cutting-edge technologies and data analytics to drive business performance. This covers improving their digital platforms, harnessing the power of big data, and employing artificial intelligence for better decision-making.

HCL Technologies is providing clients with a comprehensive portfolio of digital foundation and digital business services, including digital and analytics, IoTWoRKs, cloud native, and cybersecurity solutions. This is helping clients modernize their IT systems, streamline business processes, and enhance customer experiences.

The organization places a strong emphasis on the scalability and modernization of its technology platforms. Through ongoing improvements and investment in new tools, they aim to enhance personalization and efficiency, which is poised to raise customer engagement and drive revenue growth.

Next 15 Group plc focuses on providing digital transformation services through one of its divisions, Transform. This service is particularly targeted towards government departments and aims to leverage the expertise from the acquisition of Engine. The integration of digital services is a strategic move to provide operating leverage and opportunities for product development and talent reinvestment to drive long-term growth.

RM expects to leverage digital platforms and managed services to realize revenue growth. Particular focus areas include software-as-a-service (SaaS) solutions that can create high-margin and repeatable revenue streams for the education sector. This ties into RM's broader strategy to enhance global market positions,

Sanoma is focused on developing its digital products and platforms, including online services, digital learning platforms, and video-on-demand platforms. They are harmonizing their digital platforms and technology across countries to drive efficiency and synergies.

The Company is focused on driving growth through digital initiatives, including diversifying and growing its customer base by increasing its reach with Tier 2/3 customers through digitalization, and continuing to invest in automation and data analytics to deliver greater efficiencies.

The group aims to further grow its digital assets platform. This aligns with the broader industry trend towards digitization and the ongoing innovation in financial technology. Success in this area would be critical in maintaining a competitive edge in the marketplace.

Create a scalable digital 'engine' to acquire and serve small business customers more efficiently. This involves developing flexible product capabilities, membership plans, and self-serve features to meet the evolving needs of small businesses.

To be at the forefront of digitalisation in the sector, delivering a cohesive 'bricks and clicks' strategy. This includes optimising the omnichannel retail offering, digitalising aftersales processes, reducing the cost base through efficiency, and utilising data-driven decision making to enhance returns.

Aegon aims to be the leading digital platform provider in the UK's workplace and retail markets, enhancing pension and investment propositions for customers, advisers, and employers.

Investing in technology and digitalization to enhance operational efficiency, customer experience, and data privacy and security.

Leverage partnerships with hyperscalers like AWS, Microsoft, and Salesforce to accelerate digital, data, and technology transformation. This includes deploying generative AI solutions, modernizing internal systems, and enabling more efficient and effective service delivery.

The company seeks to fortify its market position by focusing on organic growth and leading the charge in digital solutions. This includes the expansion of cloud usage and the launch of Clearstream's digital post-trading platform, D7, alongside a trading platform for digital asset classes.

Building and operating the best convergent networks remains the core of Deutsche Telekom's strategy and is a key driver for its growth. The company aims to develop software-defined, secure, and global networks, IoT and digitalization capabilities to serve as a platform for its customers.

The company is dedicated to continuous investment into its technology and services platform. This commitment is expected to support organic growth, drive future opportunities, and facilitate margin growth, robust cash flow and capital efficiency.

Franchise Brands is focused on improving their digital platforms to enhance user experience and optimize operational efficiencies. This includes updates to internal systems and customer-facing interfaces.

The company is investing in expanding digital business models, focusing particularly on enhancing sales structures within the Advanced Technologies Division.

Howden's digital strategy is reinforcing its model of strong local relationships between depots and customers by raising brand awareness, supporting the business model with new services and ways to trade, and delivering productivity benefits. In 2023, new features were added to the trade platform to improve stock and account knowledge, promote frequency and ease of trading, and reduce manual tasks in depots.

The group aims to remain at the forefront of technological advancement by launching innovative projects, investing in startups, and modernizing its digital infrastructure to enhance customer experience.

The company is undertaking a comprehensive digital transformation initiative to modernize its infrastructure, automate processes, and enhance operational efficiency. This includes implementing new technologies and systems across the organization.

The company's digital transformation plan focuses on moving clients to cloud infrastructures for technology and economic benefits while maintaining resilient business models.

In the United Kingdom, Aegon aims to become the top digital platform provider for workplace and retail markets, enhancing its pension and investment offerings to benefit customers, advisers, and employers, reinforcing its strategic commitment to the digital transformation of its services.

AmRest is actively improving their digital platforms and creating new consumer experiences through the adoption of new sales channels, enhancing customer interactions and sales capabilities.

The Group is focused on digitally transforming customer service and internal operations to shift to a more customer-centric operating model, redefine distribution channels, and improve employee engagement. This includes investments in skills and technology to minimize system downtimes and security risks, modernize legacy applications, and implement new innovative applications to support business requirements.

The company's strategy includes the acquisition and expansion of cash-flowing Digital Infrastructure platforms in the UK, EEA, and North America. By focusing on established yet scalable platforms, the company seeks to fortify its market position and create long-term value, thus ensuring competitive returns and growth in the digital infrastructure space.

Elisa is focused on growing its domestic and international digital service businesses, including its IT and entertainment services. The company sees strong double-digit growth potential in these areas and plans to accelerate growth through both organic and inorganic means.

Elisa plans to grow its domestic and international digital service businesses, targeting strong double-digit growth rates. The company sees opportunities in both its entertainment and IT services, as well as continued high ambition for growth in its international digital services segment.

Huron Consulting Group is committed to advancing its integrated digital platform, which has grown to over $500 million in revenues and represents approximately 45% of the company's total revenues. The company aims to continue investing in and expanding its digital capabilities, including intelligent automation, data and analytics, and enterprise platform solutions, to meet the rapidly evolving technology needs of its clients across all industries.

The Group has indicated ongoing digital diversification through the addition of tech-enabled meetings programs and the expansion of existing ones. Goals for 2024 and 2025 would include the continuation of this diversification trajectory, evaluating the success of these initiatives in contributing to revenue and customer engagement metrics.

While not explicitly stated in the provided texts, the ongoing digitalization efforts and optimization of services can imply investments in e-commerce solutions and online platforms to enhance customer experience and operational efficiencies.

Informa plans to extend its B2B Digital Services capabilities, which were initially focused on the technology sector, to other industry verticals such as healthcare, finance, and manufacturing, to drive growth and diversification.

The company is tracking towards its target of having 25% of its revenues come from digital products and services by 2025. This progression is part of their digital transformation strategy aiming to build a strong foundation in technology, including IoT, to improve product offerings, operational efficiency, and customer service.

KPN plans to develop its digital ecosystem, particularly for SMEs and large customers, by offering tailored ICT solutions and standardized security solutions, enhancing their position as a strategic IT and integration partner.

As a part of Kier Group's Performance Excellence program, digital workstreams are established to ensure Kier meets client and community obligations while improving its processes and safety. These include adopting digital tools, simplifying processes across the Group, and leveraging data to enhance client and customer interactions.

The Group's customer delivery businesses emphasize digital interactions, focusing on measurable products and services that drive sales through digital channels. Anticipating and fulfilling customer demand through digital assets like ecommerce platforms, apps, and websites demonstrate the Group's digital-first approach in its Customer Delivery and Business Transformation segments.

Prosus is committed to investing in and scaling digital services and technologies to address global challenges at a local level. They advocate for the benefits of widespread digital access and aim to remove physical barriers to ecommerce, food delivery, financial services and education.

Prudential aims to build a strong technology platform that can quickly adopt new market innovations and engage with partners' ecosystems in a seamless manner. This will involve a data platform with generative AI and data analytics, and a refreshed operating model with greater collaboration between the central technology team and local markets.

Acknowledging the growing trend towards digital consumption, Smiths News aims to strengthen its digital presence. This will be achieved by developing an online platform for clients and investing in digital marketing strategies to enhance customer engagement and service delivery.

Build scalable technology platforms and infrastructure to drive operational efficiency, cost optimization and reinvestment. This includes initiatives like eBay International Shipping, payments intermediation, and leveraging AI and automation to improve processes across the business.

They are digitalizing their value proposition for current accounts, unsecured lending and cards. The digitalization efforts have already contributed to 55% of new customer acquisitions being digital.

Equinor aims to develop a resilient and scalable digital foundation to drive business agility and accelerate data-driven decision making. This is part is of their technology strategy to transform the way they operate.

Handelsbanken is bolstering its development capacity with investments designed to support digitalization through the use of value-creating data and innovation. This strategic approach aims to offer a seamless experience for customers as they move between digital channels and physical branches, underpinned by an increasingly automated IT landscape that leverages cloud-based services. The goal is to balance personal advisory services with a superior digital interaction to maintain a leading position in customer service.

Transition technology investments over time from sustaining existing systems to innovating new growth platforms, with a focus on driving ecosystem connectivity, data-driven insights, and digital member experiences.

HomeServe is focused on upgrading its digital infrastructure and leveraging technology to improve customer service and operational efficiency. This includes automating more customer interactions, enhancing its online platforms, and integrating new digital tools across the business to drive growth and productivity.

Light & Wonder is focused on investing in its people, platforms and technology to drive sustainable future growth. This includes executing on growth pillars with differentiated product strategy and cross-platform initiatives to leverage its integrated businesses and reach players across multiple platforms.

Mobico Group has accelerated the rollout of its digital operating platform across 110 of its customer service centers in North America, which is a key enabler for its Driving Excellence CSC blueprint to improve operational efficiency.

Nordea aims to double the number of available digital products and services by 2025 compared to 2022. They are continuously expanding their range of digital products and services to make banking easy and accessible for customers, including features like digital mortgage applications, digital loan promises, and a digital adviser for savings recommendations.

Prioritizing the growth of digital revenue through the expansion of digital distribution, the development of live game services, and fostering player engagement in online communities to increase recurring revenue streams.